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Welcome to Robot Magic (A division of Mower Magic Ltd)
So why buy from Robot Magic?
Robot Magic, a division of Mower Magic Ltd, is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service.
Robot Magic is the UK's leading retailer of home Robotics. We have an extensive collection and our own enthusiasm resulted in us appearing on a national television technology programme.
We value your privacy and take personal details very seriously and you can rest assured would never pass these on to anyone.
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Terms & Conditions
Our Contact details:
Mower Magic Ltd T/A Robot Magic,
11 Westminster Road
Station Road,
North Hykeham,
Lincoln.
LN6 3QY
United Kingdom
Email: sales@mower-magic.co.uk
Our Phone Number is: 0845 123 5844
Alternate Phone Number is: 01522 690005
Our Fax Number is: 07005 801158
Mower Magic Ltd T/A Robot Magic are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@mower-magic.co.uk.
We are happy to take orders via Fax. We are happy to take orders from Local Government, Schools, Colleges and Charities. Just fax your order to us and we will contact you to arrange payment. We can supply pre-sale invoices for your Purchase Orders.
Reg VAT No: 756 0415 38
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
CREDIT CARDS: We accept Visa, Mastercard, Delta, Switch, American Express and Solo cards.
CHEQUES. You may also pay by cheque. Cheque should be made out to "Mower Magic Ltd". You should allow 10 working days for cheques to clear, after which the goods will be dispatched (subject to stock availability).
You have the right to cancel an order which is not built to special requirements. These rights are under the distance selling regulations 2000. This right ends on the expiry of 7 working days, after the day on which the consumer recieves the goods. Goods must be returned in an unused state, and with their original packaging. The customer should obtain proof of postage or send goods via recorded delivery. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation (ie. 30 days from the date the notice was posted or given).
These rights apply to private consumer sales only.
All product prices are VAT inclusive.
See what other customers thought of Mower Magic
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Shipping & Handling
Shipping and Handling are included in the price shown - for products going to addresses in mainland England, Wales and Scotland, excluding postcodes show below - unless otherwise stated in the product description. We recommend that goods should be inspected before they are signed for, as goods obviously damaged in transit should be REFUSED. You must notify us as soon as possible, and ideally within 24 hours if at all possible, if your goods are subsequently found to be damaged.
For more information on shipping, click here. |
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Guarantee
In additional to your legal rights relating to faulty or misdescribed goods, all products come with manufacturers warranty of between 1 and 5 years. In the unlikely event that your purchase develops a fault within the warranty period, Mower Magic will refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details.
Whilst in your care, machines should be serviced and inspected regularly by a qualified mechanic.
Except for our negligence or breach of contract, any problems that may occur from incorrect assembly are not warrantable, nor are the suppliers culpable. Please take safety seriously.
Roomba Faults:
When sending your Roomba to us for repair, you MUST follow these instructions:
* FAULT: Please remember to enclose details of the fault - include as much information as possible.
* YOUR DETAILS: Include your Name, Address and Telephone details.
* PURCHASE: Please specify if your Roomba was purchased from us, including any order number, or if it was imported from abroad.
* CLEAN: For Health & Safety reasons you MUST empty the collection bin and make effort to remove as much dust and dirt from the machine as possible. Roomba's sent to us for service INCLUDING WARRANTY CLAIMS that are full of dust and dirt will be subject to a £10 + VAT Cleaning fee.
* IDENTIFY: You should attach your Name and Telephone Number via a sticker or tag to ANY and EVERY component sent to us. Mower Magic will not be held responsible for items sent to us that are not clearly labelled. |
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Privacy Policy
Mower Magic Ltd T/A Robot Magic do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
If you have any queries on our Privacy Policy, please send an email to privacy@mower-magic.co.uk
Information is collected through the ordering process and email enquiries, in accordance with the Data Protection Act 1998.
All information held is accessible and used only by Mower Magic to necessitate order processing and delivery of goods. From time to time Mower Magic may send, via email, news of offers and new products that are available from us. If you do not wish to recieve such email, please opt out by sending an email headed "OPT OUT" to nomail@mower-magic.co.uk
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
Mower Magic does NOT operate a "Try & Return" policy. Faulty goods should be notified to us as soon as possible. We are under no obligation to accept returns of Non-Faulty goods after the 7 day cooling off period.
Spare Parts: Mower Magic will attempt to source spare parts for customers on occasion. We can only do research with the information given by customers and for that reason Mower Magic will not be held liable for any wrongly supplied parts whatsoever. All parts are researched and supplied on a best endeavours basis. Customers should note that we will do our best to supply parts based on information received. Except in instances of our breach of contract, Mower Magic will not be liable for any return postage costs incurred if the parts turn out to be incorrect based on the customers description. These parts are subject the distance selling regulations,as above. |
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Telephone
0845 123 5844
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