Robot Magic - Frequently Asked Questions

Where is my stuff ? How long will my goods take to arrive?
Most of our products are delivered on a Next Working Day Service if ordered before 12 noon the previous working day, this is if stock levels permit and is not a guarantee! (we have over 95% order fulfilment on next day delivery items). Larger heavy items that require a pallet delivery (e.g. Chain Harrows, cement mixers etc ) usually take 3 - 4 working days. We are not able to give delivery times on any free delivery services. Please allow up to 5 working days before calling to chase your delivery. Spare parts are ordered on request and generally you should allow 10 working days, although most common parts will be sooner.


What happens if goods arrive damaged ?
Upon delivery, please inspect all goods thoroughly before signing. Check for any signs of damage, including the packaging. If you are unfortunate enough to receive damaged or missing items, you must either refuse the delivery (If Badly Damaged) or ensure it is noted on the couriers paperwork. You must then inform us, in writing within 3 working days of the delivery, otherwise we cannot accept liability. No claims with regard to damaged or broken items can be made after the courier has left delivery address, unless they have been signed for as "damaged".


I ordered two different items but only one has arrived
Don't worry, many of our items are shipped from different warehouses. Different items may travel via different carriers, and so you will most likely receive two deliveries. If you have not received your items after five working days, please see above "Where is my stuff?"


Does Mower Magic have a printed catalogue ?
Our website is our catalogue and we currently do not print a fully bound book. We do however print a special offers brochure, and can provide manufacturer brochures and leaflets. We can provide printed matter on some specific products.


Does Mower Magic ship goods outside of the UK ?
Currently we can only deliver machinery to United Kingdom mainland addresses. Smaller items such as parts can be shipped internationally, but are subject to additional postage.


Do you do Product Servicing ?
Mower Magic will handle all warranty / guarantee issues but is unable to offer servicing for other equipment.


I need a Spare Part, can you help?
Mower Magic offer a comphrehensive parts ordering service, but in order to progress your enquiry we need to know the following information: Manufacturer of machine, Model of machine, Type of machine, Age of machine, Serial Number, Specific Part required with lots of detail. Please note we will be looking at computer databases, parts lists and diagrams and we will almost certainly NOT have an example real-life machine to look at. Enquires not providing this information will not be processed.


Where are Mower Magic based ?
If you are in the Lincoln area, why not visit our showroom? We have a small range on display and you can see the robotic lawnmowers in action. Please note if you are visiting to view a specific item please contact us first to make sure we have it on display. Our Contact details: Mower Magic Ltd, Pennells Complex, Newark Road, South Hykeham, Lincoln. LN6 9NH